Universitas Islam Negeri Alauddin Makassar Proceedings, The 1st International Conference on Science and Islamic Studies (ICOSIS-2023)

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Handling community complaints at the ombudsman of the Republic of Indonesia of West Sulawesi representation from the context of fiqh siyasah
Lukman Umar

Last modified: 2023-09-27


This article focused on the effectiveness of the Indonesian Ombudsman in supervising public complaints based on the perspective of Fiqh Siyasah. Applying a qualitative method resulted in the Indonesian Ombudsman in West Sulawesi effectively supervising public complaints. This effectiveness was shown by the increase in total complaints every year. Based on the interview with The Head of the Indonesian Ombudsman in West Sulawesi, the Assistant of the Indonesian Ombudsman in West Sulawesi, as well as the plaintiff and defendants from the public showed that they were satisfied with how the complaints were handled. Furthermore, the Indonesian Ombudsman in West Sulawesi left a good impression on the general public and government institutions. The way the Indonesian Ombudsman in West Sulawesi supervised the complaints was in line with the perspective of fiqh siyasah. The Islamic state administration system highlights no discrimination; everyone has the same rights before the Law. Likewise, Islam also sees humans as the same. What makes them different is their faith in Allah SWT. Hence, as in QS, supervising institutions are needed to supervise the government institutions and prevent them from using their power arbitrarily. Ali-Imran/3:104, Allah SWT implicitly stated about the supervision institution. The Indonesian Ombudsman is one of the supervision institutions in line with fiqh siyasah.


Indonesian Ombudsman in West Sulawesi; pubic complaints; fiqh Siyasah

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